Service Desk Analyst - Lexel Systems - Albany

Service Desk Analyst - Lexel Systems - Albany

Lexel System is looking for a Service Desk Analyst in Albany Auckland.

Lexel Systems is looking for a Service Desk Analyst in Albany Auckland.

Lexel Systems is one of NZ’s largest privately owned ICT solutions providers with over 30 years of history and over 170 staff.

While we don’t often blow our own trumpet, Lexel is a multiple award-winning business. In 2020 alone Lexel won Customer Value Award at the Reseller News Innovation Awards and was highly commended as Microsoft’s Modern Workplace & Security Partner of the Year. 2019 saw Lexel win HPE’s Platinum Partner of the year award; and in 2018 Lexel won the Microsoft Partner Award for Modern Workplace and was Highly Commended in Empowering Employees, as well as being big winners at the 2018 HPE Partner Awards - winning Platinum Partner of the Year, Growth Partner of the Year, Technical MVP, and Sales MVP.

What do we need?

As a result of business growth, we currently have two vacancies for Service Desk Analysts/Senior Service Desk Analysts. Working within the wider team, you will provide support to Lexel’s clients across a huge variety of platforms and applications.

To be considered, you will have commercial experience in a service desk or user support role within an enterprise environment, skilled in supporting users across a range of technologies. Any previous experience within an IT service provider would be advantageous.

Technical Skills:

  • Outstanding communication skills, self-motivation and a customer centric approach
  • ITIL understanding / Foundation certification
  • Sound analytical and problem solving abilities and good attention to detail
  • Technical proficiency in Microsoft desktop and applications support; with a working knowledge of Active Directory and Windows; and a basic knowledge of networking, server and/or Citrix
  • Flexibility and a willingness to work on shifts.

What’s in it for you?
Lexel pays competitive salaries and offers the opportunity to join a fast growing, innovative and dynamic organisation where you will be actively encouraged to develop your career as an industry professional. Be part of our brand new Service Desk Showcase. Learn multiple tools and technologies. Onsite parking. 
Very real career development opportunities. 

Or, know someone who would be a perfect fit? Let them know!

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